Since COVID-19 lockdowns and restrictions began to take effect, many people have found themselves spending their day at home instead of at the office, at school. or out and about. Being at home, we're all needing our networks to be more reliable than ever.
One such client came to us after having signed up for our Essentials+ membership plan, with a Wi-Fi connectivity issue. He was working from home and needed to be up and running again ASAP. Our support team was able to quickly assess the situation and an advanced technician remotely trouble-shot and updated the wireless network. The issue was resolved and the Wi-Fi was back up in no time.
The client was satisfied with the resolution and thanked our support team for the help at the time. Just a few days later, the client called directly to let us know how professional and helpful our support team was. The support he received is our goal with every interaction, and we couldn't be more happy to help.
During COVID-19 in particular, as we find ourselves at home, using our Wi-Fi and other home systems more than ever, and cautious of scheduling in-person appointments, remote support is crucial. WattBox and Araknis Networks devices installed as part of your project from the start, coupled with one of our support membership options, allow us to troubleshoot, reboot, and update your system totally remotely. Helping our team solve most issues, as we did with this client's Wi-Fi, without an on-site visit, and getting your questions answered and systems fixed from a stress-free distance.
BCG is also doing it's part to safely serve our clients and community during COVID-19 maintaining stocked shelves of PPE protection including masks, gloves, sanitizers and mobile hand washing stations for all of our vehicles so you can feel comfortable scheduling an on-site appointment as well should you need assistance.
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